Job Description

What is the opportunity

CACEIS Malaysia is a processing center of operational excellence supporting the European countries across various geographical time zones. Malaysia is one of the operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximize efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our centers of excellence and to implement/leverage standard processes globally.

You will be responsible in processing the day-to-day Over The Counter (OTC) Derivative activities under Market Solutions. The position requires good experience and background in operations including familiarity with OTC products. Individual should be proactive, team focus, dynamic and he/she adds value by working on a number of simultaneous tasks with minimal supervision while paying special attention to details. Our mission is to perform day-to-day operations in offering transparency and high level of service to our clients.

What will you do

As a Senior Client Operations Officer, you will:

Perform broker/client statement collection, price extract from external source and verification, trade matching, valuation, reconciliation, investigation and resolution on exceptions
Assume responsibility as checker/validator on the required task to ensure accurate completeness before delivery to relevant stakeholders
Signoff on daily process requirements in line with the agreed timeline, ensuring quality and accuracy at all times
Ensure all queries are managed effectively and escalation are raised to the Manager on timely manner
Liaise with external or internal stakeholders to expedite and assist in resolution of issue identified that impacts deliverable
Implement processes for efficiencies and participate in business improvements projects
Ensure procedures are updated (in accordance with internal and client policies) and ensure strict adherence at all times

Télétravail : unauthorized

Application criteria

Starting date 01/03/2026 Position with management No Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization

Bachelor's Degree or equivalent qualification

Minimum 2 years of relevant experience in OTC Derivative Operations or similar field
Experience with Bloomberg, Reuters
Fund Accounting background will be an advantage

Minimum experience level 3-5 years Skills needed

Excellent written and verbal communication
Organizational & time management skills
Proficient in MS Office

IT tools

Proficiency in VBA, Python

Languages English

Company CACEIS

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024) By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..

Senior Client Operations Officer, CFD & Derivatives - Market Solutions M/F