Fortinet, Microsoft Office 365, Network Support, Video Conferencing, JIRA, Backup Management, Macos, Computer Engineering, Endpoint Management, Data Centre environments, end to end process, focus groups, CompTIA A+ Certification, Fixed Asset Register, onboarding programmes, VLAN Hopping

Nginx, Vpn, Linux, Ssh, Python, AI tools

Palo Alto, Windows Server, Microsoft Azure, Firewalls, Cisco network wireless infrastructure, Entra ID, NSGs, Bicep, Azure networking, Prisma VPN, SD-WAN

ticketing systems , Unix, Linux, Change Management, Incident Management, Problem Management, Itil Processes, Windows

Identity And Access Management, Cloud security, Linux, Infrastructure Security, Account provisioning, Networking fundamentals, Permissions and access reviews, Vulnerability remediation

Linux System Administration, Terraform, CI/CD pipelines, Git and CI/CD workflows, GitOps workflows, MDM platforms

Sharepoint Online, Intune, Exchange Online, Powershell Scripting, Microsoft 365, Purview, Cloud PCs, KQL, Entra AD, Active Directory, Defender, OneDrive for Business, Teams

lifecycle management , Asset Management, Windows, Linux, Macos, Ipad, It Operations, endpoint support, Service Management, technology refresh, endpoint deployment, licence management

Service Request Management, User Administration, Sharepoint Online, Microsoft 365, Intune, Exchange Online, Entra ID, OneDrive, Teams, IT service management processes