About The Team

Corporate IT is the backbone of our business, ensuring every employee has access to secure, reliable and efficient systems. The Centralised License Admin (CLA) team manages enterprise software licenses used across Shopee and Sea's global operations. We maintain a central software license inventory, ensure compliance with regional IT standards, and collaborate closely with Procurement and other internal teams to deliver seamless access to essential software tools.

As an Associate, Centralised License Admin, you will support the daily operations of enterprise software license management. You will assist in tracking license allocation, maintaining accurate records, resolving user requests, and ensuring compliance with internal IT policies. This role is ideal for someone with strong attention to detail, a willingness to learn, and an interest in IT operations and process management.

Job Description

License Administration & Management

Maintain accurate records of software licenses and entitlements across assigned systems and business units.
Assist in processing license requests, user allocations, and deactivations in line with approved procedures.
Coordinate with the Procurement Team to ensure proper tracking of license availability and usage limits.

User & Technical Support

Provide basic support for license-related requests, such as access, activation, or allocation issues.
Work with the helpdesk and engineering teams to ensure smooth provisioning and deprovisioning of user licenses.
Document and update standard operating procedures (SOPs) and internal guides.

Compliance & Governance

Ensure license usage adheres to internal IT policies and standards.
Support internal audit activities by providing accurate license data when required.
Monitor license utilisation to identify potential optimisation opportunities.

Process Improvement & Reporting

Support reporting efforts to improve visibility of license usage and allocation.
Assist in automation or workflow enhancement projects led by senior team members.
Contribute ideas for improving accuracy, efficiency, and documentation quality.

Requirements

Basic knowledge of ITSM or asset management tools such as ServiceNow, Jira or other platforms.
Familiarity with enterprise software administration platforms such as Microsoft 365, Adobe, and Zoom.
Experience with Excel or other data reporting tools is an advantage.
Understanding of general IT processes or asset management principles.
ITIL Foundation certification or equivalent is a plus.
Strong fluency in Mandarin is mandatory.

Helpdesk Engineer - Centralised License Admin, Corporate IT (1-year contract)