Job Description

What is the opportunity

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00am – 6:00pm (Malaysia time)

Region: Europe (e.g. Luxembourg, Ireland, Switzerland)

What will you do

Fee Schedule/fee agreement interpretation
Setup of fee rate into system/excel invoice template
Retrieve and upload manual data collection
Generate invoice, perform control and provide justification on trend analysis
Validate invoice and send to client
Follow up on aged receivables (unpaid outstanding invoices)
Verify client's authorization on invoice payment
Justify break items on invoice payment mismatch against invoice amount
Investigate and provide response to client/Client Facing teams within KPI's timeline
Coordinate with all related stakeholders to provide a consolidated response to client's query
Perform fee impact calculation on potential invoice undercharge/overcharge queries
Provide support on departmental or enterprise-wide initiative/projects

Télétravail : unauthorized

Application criteria

Duration 12 months Position with management No Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization

Accounting & Finance degree or related experience
Fresh graduates are welcome
Proficient in business language (English)
Experience in the client billing process and/or account receivables process
Experience in the Financial Services industry (e.g. Fund/Investor Services)

Minimum experience level 0-2 years Skills needed

Understanding and application of Fee Schedule/Fee Agreement with client
Understanding of Products offered to clients and its Operational nature

IT tools

Experience in SQL or Excel VBA

Languages English

Company CACEIS

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..

Client Operations Officer, Group Invoicing (Contract) M/F