Incident Management, Microsoft Office, Automation, Itil, Incident automation, GenAI, AI-driven operations, ServiceNow Incident Problem and Major Incident modules, AI-assisted workflows, Observability tools, Incident trend analytics

Reporting & Intelligence, Data Cleaning, Data Management, Tableau, Vba Macros, Microsoft Excel, Analytical and Problem-Solving Skills, Data Processing, Data Analysis, Strong Attention To Detail, Automation of reports, Project Implementation, Data Validation

Data Management, Data Analytics, Data Visualization, automation, Statistical Analysis, Trend Analysis, thematic monitoring, customer insights, Ai, advanced analytics tools, anomaly detection, complaints management, Segmentation, data sourcing, Reporting

file archiving , Repair Work, management of operational procedures, Maintenance and Repair, Process Improvement, Building Maintenance, stationery, Welcoming Guests, building management, courier business, Office Supplies, Arranging Meetings, Access Cards, Escorting Visitors, Email Management, Workplace Safety

Unix, Monitoring Tools, Grafana, shell scripting, Openshift, Websphere, automation, Oracle, middleware, Python, Mq, Mariadb, Geneos, Jenkins, Appdynamics, Linux, Ansible, Dynatrace, Splunk, Kubernetes, DevOps tooling, infrastructure automation, SQL databases, CI CD pipelines, messaging technologies

Automation Tools, operational risk event taxonomy, Connected Risk, GRC tools, RCA methodologies, digital initiatives

ticketing systems , Resolving Client Issues, Infrastructure Upgrades, audit management, Customer Service Delivery, Liaison with internal and external auditors, systems reliability, Reporting, Release Patch, Application Maintenance Support, Preventive Maintenance, out-of-hours support, technical analysis and troubleshooting, Education, Liaising With Vendors, Department Performance Management

Foreign exchange transactions, Regulatory Reporting, banking relationships, Microsoft Office Applications