We're looking for a Project Delivery Lead to take our high-growth delivery ops machine to the next level. This role is the heartbeat of how we deliver excellence to our AI and ML clients — from day-to-day execution to strategic account management. You'll lead a team of Project Managers and Associates, own the delivery of complex projects (including multimillion data points), and bring structure, clarity, and momentum to every stage of the process.

This is a pivotal leadership role for someone ready to scale delivery from POCs (proof of concepts) to high-volume, recurring data pipelines, and to eventually step into the Head of Delivery role.

Why does this role matter

Chemin is scaling rapidly — from handling a few thousand data rows to millions. This role ensures we don't just scale fast, but scale with precision, quality, and trust. You'll be building the playbooks, culture, and delivery engine that powers the next generation of AI models. You won't just be running projects — you'll be building the future of work in AI.

Key Responsibilities

Lead and Manage a team of Project Managers and Project Associates, providing hands-on guidance, coaching, and escalation support
Ensure Project Excellence — set up, manage, and monitor delivery pipelines across multiple data annotation projects, ensuring quality, timeliness, and client satisfaction
Collaborate Across Teams — work closely with our Project Delivery Managers, Technical Program Managers, Talent & Partnership team, and Ops teams to ensure seamless coordination and proactive issue resolution
Client Management — serve as the escalation point for delivery issues; manage expectations and build trust with both local and international clients
Operationalize Strategy — translate business and client needs into repeatable delivery processes and playbooks
Drive Reporting & Visibility — own weekly progress reviews, internal dashboards, and delivery tracking for strategic accounts
Mentor and Grow Talent — actively coach PMs and Associates to build strong delivery habits, clear communication, and ownership
Implement Process Improvements — identify inefficiencies in workflow and push changes that improve delivery speed and accuracy

Requirements

7-8 years of project management experience, with 3-5 years of experience leading a team
Proven ability to manage multiple high-complexity projects in fast-moving environments
Strong client-facing experience — able to build credibility and trust across diverse stakeholders
Excellent communication, planning, and escalation skills
Experience in data-related projects, tech services, or operations is a strong plus
Comfortable with spreadsheets, dashboards, and tools like Google Workspace, ChatGPT, and Discord. Experience in tools like n8n, Manus AI, and Workflow 86 is a huge bonus!
Bias for action, clarity, and problem-solving
Bonus: experience in data labeling, AI/ML project delivery, or BPO-style operations

Benefits

AI is reshaping the world of work—and Chemin sits at the heart of that transformation. We build the systems that train and evaluate today's most advanced AI models, partnering with global tech leaders to deliver world-class data labeling, automation, and quality infrastructure.

At Chemin, you'll:

Work on real problems that power the future of AI
Build deep skills in data, operations, and automation
Take ownership, grow fast, and lead with purpose
Join a remote-first, Southeast Asia-rooted team punching well above its weight
Be part of the wider TDCX Group network, a global digital customer experience leader with presence across Asia, Europe, and the Americas

We're still small enough that your work truly matters—and growing fast enough that you'll never stop learning.

You'll experience a flexible work environment designed to help you thrive:

A modern co-working space in Damansara Heights, with easy access to Semantan MRT
A hybrid setup with two in-office days each week and adaptable core work hours
Structured on-the-job training to sharpen your skills and accelerate your growth
Regular performance reviews and personalized career development planning

If you're serious about thriving in the age of AI, there's no better place to start.