About our client:

Headquartered in Sydney, Australia, and operating globally, our client is a leading global communications platform as a service (CPaaS) provider that brings nearly 30 years of experience with enterprise-level mobile messaging to each of their over 4,500 government and enterprise clients around the globe.

About the role:

A Database Administrator (DBA) with deep expertise in IBM Db2 to play a key role in supporting the backbone of their CPaaS solution. In this role, you'll work across AWS and/or Azure cloud-native environment, ensuring the reliability and performance of databases that power real-time communication services at scale. You'll help to build and maintain resilient, secure and highly available global systems that keep the company's platform running seamlessly.

Key responsibilities:

Administer, configure, and support IBM Db2 databases across production and non-production environments
Manage database lifecycle activities including provisioning, patching, upgrading, and decommissioning
Perform database backup, recovery, and disaster recovery (DR/BCP) planning and testing
Ensure uptime and reliability aligned with SLA/SLO targets, particularly for real-time CPaaS workloads
Implement and maintain cloud-native database solutions, automation, and infrastructure-as-code (IaC) practices
Optimize database performance and cost efficiency in cloud environments
Monitor and tune database performance
Troubleshoot performance bottlenecks in high-throughput, low-latency systems typical of CPaaS platforms
Support capacity planning and scaling strategies
Implement database security controls including access management, encryption, auditing, and compliance policies
Ensure alignment with organizational and regulatory requirements (e.g., data protection, retention policies)
Collaborate with DevOps teams to integrate database operations into CI/CD pipelines
Develop scripts and automation for routine DBA tasks
Provide L2/L3 support for database-related incidents
Perform root cause analysis and implement preventative measures
Participate in 24/7 on-call rotations for critical systems
Work closely with application, platform, and network teams supporting CPaaS workloads
Provide database expertise in architecture and design discussions
Document operational procedures and best practices

Requirements:

3-5+ yearsof strong hands-on experience with corporate databases, particularly IBM Db2
Proven experience managing databases in AWS and/or Azure
Exposure to CPaaS platforms for real-time communication systems
Experience with PostgreSQL in cloud-native services highly regarded
IBM Db2 certificationshighly regarded
Solid understanding of high availability and disaster recovery architectures
Experience with performance tuning and troubleshooting in production systems
Experience with monitoring tools (e.g. CloudWatch, Azure Monitor, or third-party tools)
Knowledge of Linux/Unix administration
Strong understanding of networking protocols in relation to DB connectivity and process flow from applications
Experience with automation and scripting (Python, Bash, Powershell)
Strong understanding of incident and change management
Superior research and analytical skills to track and predict trends

This job is open to Malaysians only.

Please note that only shortlisted candidates will be contacted.

For more information, you may reach out to Cheryl Soh via email ([HIDDEN TEXT]) or WhatsApp (+6018-772 3437)