Company Description TechnoMech.asia, operated by TECHNO MECH (M) Sdn Bhd, is a privately owned company established in 2012 with over a decade of experience in engineering, construction, operation, and maintenance across key industrial sectors. The company is widely recognized for maintenance support services specializing in Power Plants, Oil & Gas, Petrochemical, Utilities, and general industry. TechnoMech.asia also provides tailored staffing and Top Talent Force solutions to help clients meet complex operational and workforce needs. With a strong focus on safety, quality, and reliability, the organization supports businesses in achieving efficient, sustainable performance. Applicants will join a team that values technical excellence and long-term client partnerships.
Role Description The Customer Service Executive is a full-time, on-site role based in Selangor, Malaysia. In this position, the individual will handle inbound and outbound customer inquiries via phone, email, and other channels, providing timely and accurate information about services and solutions. Daily responsibilities include recording and tracking customer issues, coordinating with internal teams to resolve service-related concerns, and following up to ensure customer satisfaction. The role also involves maintaining customer records, preparing basic reports, and supporting customer service management processes and initiatives. The Customer Service Executive will contribute to improving service standards by identifying common customer issues and suggesting practical improvements.
Qualifications

Candidates should possess strong Customer Service and Customer Support skills, including the ability to respond professionally and efficiently to customer inquiries.
Candidates should possess skills related to Customer Satisfaction, with a focus on follow-up, issue resolution, and building long-term relationships.
Candidates should possess abilities in Customer Service Management, such as organizing service workflows, tracking cases, and supporting continuous improvement of service processes.
Candidates should possess excellent Interpersonal Skills, including clear communication, active listening, and the ability to interact with diverse stakeholders.
Relevant qualifications such as a diploma or degree in Business, Communications, or a related field are beneficial, along with prior experience in customer service, preferably in industrial or technical environments.
Additional beneficial skills include proficiency in standard office software and CRM tools, strong problem-solving abilities, attention to detail, and the capacity to work effectively in a structured, on-site setting.