About the Role The Settlement Operations Center Manager leads the local settlement operation centre function while orchestrating cross-border collaboration with other regional centers. The role accountable for day-to-day operations including process improvement and the design and rollout of settlement standards and compliance frameworks, ensuring accuracy, reliability and regulatory compliance across multiple geographies and time zones.

Key Responsibilities

Lead multiple local teams to ensure smooth daily operation and coordinate cross-border handoffs.
Own for the center's performance metrics end-to-end (KPI/OKR) to set the targets, review dashboards and drive continuous improvement.
Manage bank accounts and payment operations for multiple entities/funds with proper authorization, segregation of duties and control checks.
Ensure adherence to banking/payment regulatory requirements and internal policies; support audits and remediation activities.
Collaborate closely with Finance, Risk, and Compliance stakeholders; escalate issues and communicate status proactively.
Undertake other settlement-related tasks as required.
Coordinate regional coverage, including 24/7 where applicable, incident response and stakeholder communications.

Qualifications

Bachelor's degree in Finance, Accounting, Economics or related discipline.
5–7+ years experience in settlement/cash/fund operations within the banking or financial industry
Proven leadership experience managing teams of at least 20+ people, including coaching, performance management and workforce planning.
Demonstrated ability to lead both local teams and international teams.
Knowledge of global clearing/settlement processes, systems and compliance requirements; hands-on with controls and risk mitigation.
Excellent communication, stakeholder management and problem-solving skills; able to deliver in a fast-paced environment.
Fluent in English and Mandarin to effectively communicate with Mandarin-speaking clients (written and spoken).

Preferred Attributes

Experience coordinating 24/7 operations across regions and time zones.
Exposure to cross-border payment platforms, regional settlement systems and system migrations/automation projects.