Tableau, Hubspot, Slack, Salesforce, Vanilla, community advocacy, engagement health metrics, Sops, Atlassian products, program operational excellence, CRM migration, Documentation Management, Higher Logic, Bevy, tooling health

Power Bi, Excel, AI tools, Meta Ads Manager, Google Ads, marketing automation platforms, GA4, generative AI tools

Microsoft 365, Quality assurance, Salesforce, Management information, Root Cause Analysis, Case-management, Knowledge tools, Reporting, Corrective action tracking

Power Bi, SAS, Advanced Excel, Data Governance, Tableau, Sql, Automation Tools, Actimize, Basic data analytics, Quantexa, Socure, KPI management, Process Optimization

SAP, Microsoft Excel, General Ledger Accounting, Financial reporting, ERP or accounting systems

workflow optimization , Data Analytics, Power Bi, SAS, Sql, Excel, recovery automation, automated workflow assignment, collections strategy, portfolio monitoring, digital collections, dialer strategies, banking recovery, System Implementation, Segmentation, predictive scoring, collections operations, functional consulting for collections accounts receivable platforms, payment behavior analysis, AI-driven collections scoring models

Change management, Market Analysis, Talent Acquisition, Data-informed insights

google sheets , Excel, WFM systems, ACD telephony platforms