Job ID: 20362

IT Consulting Firm
Tanjong Pagar MRT
Salary: Up to $7,300 (Depending on experiences)
Full Customer Lifecycle | SaaS

Job Description:

About the Role:

This role owns the full customer lifecycle — from onboarding through adoption, expansion, and renewal. You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes with The Company.

Key Responsibilities:

Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).
Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines.
Build and maintain strong relationships with stakeholders across different regions and time zones.
Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.
Monitor customer health and usage trends, proactively identifying risks and opportunities.
Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.
Identify expansion opportunities within accounts and collaborate with Sales and other Account Managers.
Own renewal planning and execution to maintain strong retention rates.
Collect customer feedback and provide structured insights to internal teams to improve product and service delivery.
Support the development of case studies and share best practices to strengthen overall customer success efforts.

Job Requirements:

Required skills and experience

Minimum 3 years of experience in B2B consulting, customer success, account management, and/or related roles.
Able to communicate in Japanese speaking with Japanese-speaking customers and colleagues in Japan HQ.
Post-sales experience in IT or SaaS industry.
Experience working with corporate clients, ideally in solution-based environments.
Experience managing global or multi-regional accounts.
Experience in cloud and/or SaaS companies.
IT consulting experience, especially with enterprise customers.
Familiarity with tools such as Salesforce, Gainsight, and/or similar customer management systems.
Strong communication skills with the ability to engage stakeholders across different cultures and regions.
Comfortable working across time zones to support global customers.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Tan Jing Ling

EA Registration No: R24124404

Pasona Singapore Pte Ltd

EA License No:90C4069

Customer Success Manager (Japanese Speaking) - JL