About The Job

In this role - I2C Analyst, you will play a critical part in ensuring healthy cash flow and strong customer relationships for the Korean market. Beyond managing transactional activities, you will work closely with cross-functional stakeholders, drive process excellence, resolve complex customer challenges, and contribute to the financial success of the business.

This is an excellent opportunity to gain end-to-end exposure to the Invoice-to-Cash (I2C) process, strengthen your expertise in collections, credit management, dispute resolution, and cash application, while collaborating with regional and global stakeholders in a dynamic shared services environment.

Responsibilties

Main point of contact for all invoicing services, including issuance of billing, performing adjustments and resolving discrepancies and disputes in accordance with policy.
Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices within the agreed SLA.
Understand and ensure that the correct GST/VAT/Service Tax is applied on revenue and invoices.
Handle cash application process, ensure timely processing and clearing of customer payments, matching them accurately against invoices.
Ensure timely collections including performing dunning activities for overdue invoices.
Follow up with customers to ensure prompt resolution and payment of outstanding balances.
Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).
If a claim is justified, process and clear it with a corresponding credit memo. If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
Manage solvency checks and monitor customer credit limits.
Perform credit review and order release activities in accordance with internal credit policy.
Handle customer invoice processing and outgoing payments related to TTM.
Process AP/AR reclassifications as needed for trade settlement (TS).
Support all month-end closing activities and reports, ensuring accuracy and completeness.
Escalate issues timely, ensure operational issues are appropriately prioritized and resolved.
Liaise with internal and external stakeholders to resolve customer account issues.
Maintain proper I2C documentation and filing for audit readiness and compliance, including support in internal and external audit queries.
Support and collaborated with team members in achieving team and individual goals ensuring that high level of customer service is maintained.

What You'll Gain

End-to-end exposure to the Invoice-to-Cash process within a leading multinational organization.
Opportunities to collaborate with regional and global stakeholders across Finance, Commercial, and Customer Service functions.
Exposure to credit management, collections strategy, dispute resolution, and cash flow optimization.
Experience driving process improvements and operational excellence initiatives in a Best-in-Class shared services environment.
A collaborative culture that supports continuous learning, professional growth, and career development.

About You

We're seeking a motivated and detail-oriented professional who is passionate about delivering exceptional service and thrives in a dynamic shared services environment.

Fluent in Korean and English, enabling you to effectively support and collaborate with stakeholders across the region.
Hold a Bachelor's Degree or higher in Accounting, Finance, or a related discipline.
Bring at least 4 years of experience within a Shared Services Centre (SSC) environment in a multinational company, with migration or transition experience considered an advantage.
Possess a solid understanding of Invoice-to-Cash (I2C) processes, combined with strong knowledge of accounting principles, financial controls, and reconciliation activities.
Confident in utilizing ERP systems, preferably SAP, workflow tools, and data management solutions, alongside strong proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Experience with Power BI is a plus.
Demonstrate the ability to manage competing priorities, work under tight deadlines, and consistently deliver accurate, high-quality results.
Build strong relationships through your excellent communication and interpersonal skills, while maintaining a high level of attention to detail.

About us

At Danone Business Services APAC (DBS APAC), we are a high-performing team passionate about delivering excellence, driving transformation, and creating value across the Asia-Pacific region.

Our ambition to be Best-in-Class inspires us to innovate boldly, collaborate effectively, and continuously improve the way we serve our stakeholders.

Join Us and Make a Difference

Be part of an organization where your ideas are valued, your growth is supported, and your work contributes to a larger purpose beyond business success.

Shape the future with us. Make a positive impact on people, communities, and the planet.

One Planet. One Health. By You.

I2C Specialist Korean speaking