Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role

We are seeking a Supply Chain Manager to design, manage, and scale the supply chain operations that form the backbone of our GrabMart business. This role is accountable for ensuring reliable product availability, efficient warehousing and distribution, and seamless integration with retail partners and logistics providers.

You will work closely with suppliers, retail partners, and 3PLs, as well as internal operations, tech, and category teams, to deliver a cost-efficient, scalable, and customer-trusted supply chain across Southeast Asia.

This role will report to Head of Supply Chain, based onsite at our Petaling Jaya Office.

The Critical Tasks You Will Perform

Fulfilment & Warehousing

Manage distribution centers (DCs) and third-party logistics (3PL) partners.
Oversee fast inbounding, efficient picking/packing, and dispatch accuracy.
Continuously improve warehouse processes through AI-enabled warehouse automation and robotics to reduce lead times and errors.

Last-Mile Delivery

Lead fleet operations innovation, including own fleet, gig riders, EVs, and autonomous delivery pilots.
Optimize and apply AI-driven routing and delivery models to ensure cost-efficient, and reliable delivery.

Scalability & Partnerships

Explore and establish regional JVs and logistics partnerships to support new market entry and scalable growth.
Build a strong partner ecosystem across 3PLs, 4PLs, and fleet providers.

Demand Forecasting & Inventory Planning

Use AI- data-driven forecasting models to predict demand trends and maintain optimal stock levels.
Minimize out-of-stock events and overstocks, ensuring a balance between customer satisfaction and working capital efficiency.

Innovation & Continuous Improvement

Introduce new fulfilment models (e.g., dark stores, micro-fulfilment centers).
Deploy technologies such as WMS, TMS, AI-driven demand planning, and warehouse automation.
Drive cost efficiencies while maintaining service excellence.

Performance & Analytics

Develop and track KPIs: order fill rate (OFR), on-time delivery, cost per order, inventory turnover.
Use data insights to refine supply chain design and operations.

Qualifications

What Essential Skills You Will Need

At least 8-10 years of experience in supply chain management, logistics, or operations. Relevant experience in cold chain/ temp controlled supply chain or cross border supply chain management.
Strong understanding of warehousing, transportation, and last-mile logistics.
Expertise in managing 3PL/4PL providers, distribution centers, and fleet operations.
Familiarity with supply chain technologies: WMS, TMS, demand forecasting tools, and route optimization systems.
Track record in leading process improvement and cost-efficiency projects.
Apply AI-driven insights to drive operational excellence.
Excellent stakeholder management skills; able to collaborate with partners, suppliers, and cross-functional teams.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Senior Manager, Supply Chain