Role Descriptions

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platformcompanies and other organizations. The Trust and Safety (Content Moderation and Responsible AI)offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale,and improve their businesses.

Accenture's Trust & Safety team, serves as an important line of defense by helping improve the qualityand safety of online content while gaining hands-on job experience. They often systematically test,evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety ofcontent, including generative AI. You will deliver value to our clients, while making a larger impact on
society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based contentand/or investigating, escalating and/or resolving issues that are reported by users or flagged by thesystem. Due to the nature of the role, you may be exposed to objectionable or disturbing contentflashing lights or contrasting light and dark patterns.

This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, attimes. In this role, you may be directly or inadvertently exposed to, work with, view, or proactivelyengage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual,or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources needstrong resilience and coping skills. We care for the health and well-being of our people and provide thesupport and resources needed to perform their role responsibilities. This role requires active participation in Accenture's well-being support program, designed specifically for the Trust & Safetycommunity, provides valuable skills to promote individual and collective well-being.

Role Details and Key Responsibilities

Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Basic Qualifications/Skills Needed

Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, with proficiency in Burmese Language skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest ofclient policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills

Preferred Qualifications

Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work differing rotations/shifts and non-standard work hours
Ability to work from office
Previous business process outsourcing, customer service, or content moderation experience is a plus
Fresh graduates are welcome

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About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Trust & Safety Associate - Burmese Speaker