Job Description

We're looking for a highly driven and motivated Specialist, Account Management for our Marketplace team in Malaysia. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this is the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

About this role:

This role will be based in Kuala Lumpur and will report to the Account Management Lead.

Responsibilities:

Manage and expand relationships with existing clients and proactively identify further new business opportunities
Achieve and exceed on weekly and monthly KPIs
Maintain and grow the revenue and gross profit of each account
Keep the platform fresh by implementing creative marketing initiatives
Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
Use and create management reports to assess performance of vendors
Prepare weekly/monthly financial & performance reports for internal and external review

Qualifications

2+ years experience within an Account Management role preferable
Proven track record of Account Management or Territory Sales with B2B sales experience, preferably in eCommerce for FMCG brands
Excellent communication skills, must have a consultative sales approach and be a strong persuader and influencer
Strong relationship builder, has a positive attitude and is a team player
Highly driven, self-motivated, target oriented, resilient and tenacious
Customer focused, enjoys working autonomously, hits the ground running and demonstrates a willingness to learn
Strong analytical skills, makes well judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas
Has a flexible approach, thrives under pressure and enjoys working in a fast paced environment
Highly organised and plans and prioritizes work effectively

Key Account Specialist (Sales)