Position Purpose:

The Regional Business Operations Manager is responsible for defining, standardising, and governing how the business operates across JD Sports Southeast Asia, covering JD-owned markets and franchise partners.

This role is the primary owner of business processes, Standard Operating Procedures (SOPs), and Business Requirement Documents (BRDs), ensuring JD standards and ways of working are clearly defined, documented, and embedded. The role plays a critical part in franchise partner governance, operational stabilisation, and enabling scalable growth across the region.

Key Responsibilities:

Business Operations & Governance

Own regional business operations governance across SEA markets, including franchise partners
Establish and maintain operating cadence, escalation frameworks, and decision governance
Define and enforce standard ways of working across owned and franchise markets

SOP & Process Ownership

Own the creation, maintenance, and governance of SOPs across SEA
Lead process mapping, current-state assessments, and target-state design
Drive process standardisation and continuous improvement initiatives
Ensure SOP adoption, clarity of ownership, and operational alignment

Business Analysis & Requirements (BRD Ownership)

Own Business Requirement Documents (BRDs) for operational and system initiatives
Define business problems, objectives, scope, and success measures
Translate operational needs into clear, structured business requirements
Validate requirements with markets and franchise partners prior to delivery
Ensure alignment between BRDs, SOPs, and target operating models

Franchise Partner Governance

Own operational governance for franchise partners, including onboarding, due diligence, stabilisation, and reset initiatives
Conduct operational readiness and capability assessments for new franchise partners
Lead corrective actions and recovery plans where execution or standards are not met
Act as primary escalation owner for franchise-related operational risks and issues

Systems & Change Ownership

Act as business owner for operational systems (POS, ERP, OMS, eCommerce)
Partner with IT and Business Project Managers on solution delivery
Retain ownership of business definition, SOPs, and post-implementation adoption

Stakeholder Management & Reporting

Partner closely with cross functional teams to deliver BRDs and gain partnership participation on projects requiring.
Provide structured reporting, governance packs, and decision papers to leadership
Reduce dependency on senior leadership through clear ownership and discipline

Candidate Profile

Strong experience in retail or omnichannel business operations
Proven background in process improvement and business analysis
Experience working with franchise-operated markets
Comfortable operating across multiple countries and stakeholders
Structured, pragmatic, and confident enforcing standards
Able to influence and drive change without direct line authority

First 90 Days Success Plan (Summary)

Establish clear SOP and BRD ownership across SEA
Diagnose operational gaps and franchise partner risks
Stabilise governance cadence and issue visibility
Deliver priority SOPs and BRDs to support business initiatives

Regional Business Operations Manager, SEA