The Manager, SRE will lead reliability and automation efforts for a focused set of Vertafore products or platforms (e.g., AMS360 & Sagitta OR CI/CD platform services). This role ensures operational excellence through SLIs/SLOs, monitoring, and automation, while managing a team of engineers.

Key Responsibilities

Product Reliability

Own SLIs/SLOs and monitoring for assigned products or platforms.
Implement observability tools and dashboards for proactive performance management.

CI/CD & Automation

Manage build/release pipelines and provisioning automation for assigned scope.
Reduce operational toil through scripting and automation-first practices.

Incident Response

Lead on-call rotations; ensure timely resolution and root cause analysis.

Collaboration

Work with Directors and VP, SRE to align reliability initiatives with organizational goals.
Partner with Cloud Ops for infrastructure readiness and patching coordination.

Team Development

Mentor engineers; foster a culture of reliability and continuous improvement.

Qualifications

12+ years in SRE or DevOps roles
Hands-on experience with CI/CD tools (GitLab, Jenkins, OctopusDeploy).
Strong AWS and Infrastructure-as-Code skills.
Excellent incident management and communication skills.

Why Vertafore is the place for you: *Canada Only

The opportunity to work in a space where modern technology meets a stable and vital industry
Medical, vision & dental plans
Life, AD&D
Short Term and Long Term Disability
Pension Plan & Employer Match
Maternity, Paternity and Parental Leave
Employee and Family Assistance Program (EFAP)
Education Assistance
Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

The opportunity to work in a space where modern technology meets a stable and vital industry
We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
Medical, vision & dental plans

PPO & high-deductible options

Health Savings Account & Flexible Spending Accounts Options:

Health Care FSA
Dental & Vision FSA
Dependent Care FSA
Commuter FSA

Life, AD&D (Basic & Supplemental), and Disability
401(k) Retirement Savings Plain & Employer Match
Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
Parental Leave & Adoption Assistance
Employee Assistance Program (EAP)
Education & Legal Assistance
Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an at will relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.

We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [HIDDEN TEXT]

Just a note, this contact information is for accommodation requests only.

Sr.Manager, SRE (SRE, SLI/ SLO, monitoring, automation)