Job Description

What is the opportunity

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00am-6:00pm / 12:00pm-9:00pm (Malaysia time)

Region: Luxembourg

What will you do

Production and Supervision

Oversee and support organization, review and updating of the team's day to day work of Transaction Management administration and ensuring accurately and timely execution of agreed process.
Adhere to key service level agreements and support coaching to GG10 & GG12.
Perform quality checks or second level validation on output from the team.
All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.

Monitoring & Escalation

Act as escalation point for the Transaction Management oversight, execution of complex process and control functions, ensure high quality of allocated deliverables and providing backup relief to for staff and deal with escalated issues/queries.
Monitor individual and team performance, providing regular feedback and coaching to address performance issue and encourage development.
Identify and address obstacle or challenges that may impede team progress or performance.
Effectively allocate resources where they are needed on a daily basis (i.e. Resource Planning).

Risk Management

Maintain effective process controls and procedures are documented, maintained and adhere to.
Mitigate the risk of errors by suggesting appropriate controls and enhancing procedures.
Maintain comprehensive records for future reference and audit purposes.

Télétravail : unauthorized

Application criteria

Position with management No Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization

Bachelor's Degree and/or master's degree in accounting, Finance or related field
Minimum 4 years in relevant Transaction Management/Custody operational knowledge and experience
Experience in Transaction Management and /or Custody and/or Business Administration, preferably a focus on fund structures
Technically proficient shareholder service control and procedural knowledge
Robust shareholder services and workflow management experience

Minimum experience level 3-5 years Skills needed

Strong written and verbal communication skills
Great analytical and problem-solving skills

IT tools

Additional automation skills such as VBA, Python, Macro and etc. are an added advantage

Languages English

Company CACEIS

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..

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