Responsibilities
About The Team:
The Employee Relations (ER) Operations team is a global team dedicated to supporting a wide range of employee relations matters, including organization redesign/restructures, performance management, workplace conduct issues, employee injury and death cases, and other complex employee situations.

Our role goes beyond providing consultation and case management. We proactively partner with business leaders, HR teams, and key stakeholders to identify risks, ensure fair and consistent employment practices, and drive solutions while balancing business needs and compliance requirements.

Position Summary:
We are seeking an experienced Employee Relations Business Partner to join the HR Operations – Employee Relations team, supporting stakeholders across Southeast Asia and APAC. This role will focus on managing complex employee relations matters, with a focus on organization redesign, workforce realignment, and performance management. The successful candidate will have proven experience supporting organization restructuring initiatives, advising on performance-related cases, and partnering with HR and business leaders to deliver effective employee relations outcomes.

The ideal candidate will possess sound technical employee relations expertise, strong stakeholder management skills, has proven record in managing organization redesign, and the ability to manage competing cases in a fast-paced environment. This is a fully onsite role based in Malaysia.

Responsibilities:
- Manage ER cases including disciplinary issues, misconduct, performance concerns, grievances, redundancies, complex absences to successful resolution.
- Conduct independent investigations, of complex HR-related concerns and apply critical thinking to analyze evidence and make investigative conclusions.
- Provide advice and counsel to businesses on disciplinary and warning actions related to ER cases, policy interpretation and employment practices of the region.
- Maintain required standard of detailed ER case documentation, including investigation reports and issue analysis.
- Curate and deliver relevant training and education to improve HRBP and leader effectiveness and drive better ER decisions.
- Build partnerships with business leaders and HR Business partners to sustain positive employee relations practices.
- Foster strong working relationships with employment legal and investigations to balance risk, calibrate recommendations for decision-making.
- Examine trends to diagnose root causes and develop solutions to enable effective corrective actions.
- Ensure a coordinated and consistent case management approach to handling ER matters.

Qualifications
Minimum Qualifications:
- Minimally 5 years of Employee Relations experience, including significant exposure to organization redesign, workforce realignment, and performance management.
- Strong knowledge of employment laws and regulatory frameworks across the Asia Pacific region.
- Proven experience managing complex, high-volume employee relations cases and providing risk-based advice.
- Demonstrated ability to partner effectively with senior stakeholders and cross-functional teams to develop & execute pragmatic solutions.
- Ability to thrive in a fast-paced, complex, and evolving business environment.

Preferred Qualifications:
- Experience supporting regional or global restructuring and organizational change initiatives across multiple jurisdictions.
- Strong influencing and stakeholder management skills, with the ability to advise and challenge senior leaders.
- Sound judgment and a pragmatic approach to managing sensitive and ambiguous employee relations matters.
- Excellent communication skills, attention to detail, and the ability to handle confidential information with discretion.

About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

APAC Employee Relations Business Partner