Department: Client Services

Location: Kuala Lumpur, Malaysia

Description

The Account Manager is responsible for overseeing the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints. They act as a liaison between clients and internal teams, helping to manage timelines, clarify briefs, and resolve issues with a clear, calm, and collaborative approach.

This role requires a confident communicator and organiser who is detail-oriented and capable of establishing trusted relationships with stakeholders. The Account Manager plays a vital role in maintaining project momentum, ensuring alignment at every stage, and contributing to a smooth, efficient client experience.

They also serve as the heart of operational delivery—ensuring client satisfaction, internal clarity, and cross-functional coordination.

Key Responsibilities:

Assist in the delivery of client campaigns and activities from planning to implementation in the retail space
Serve as a primary daily contact for internal teams and clients.
Manage and update project timelines, budgets, and documentation to maintain visibility and control.
Escalate issues and assist in resolving delivery challenges.
Coordinate with sourcing, creative, and operations teams to ensure workstreams are aligned.
Assist the Account Director, Team Leader and Senior Account Manager in preparing presentations, reports, and reviews.
Ensure compliance with brand, budget, and process standards in all activities.
Identify opportunities for ongoing improvement in workflow, tools, and client engagement.

Skills, Knowledge and Expertise:

Minimum 3–5 years experience in a retail marketing, client services, or agency delivery role
Strong organisational and time management skills
Ability to build relationships and communicate clearly across stakeholders
Comfortable working under pressure and managing multiple tasks
Commercially aware and able to manage budgets accurately
Familiarity with print, POSM, creative production and/or procurement processes is a plus

Senior/ Account Manager - POSM