ticketing systems , Tcp/ip, Lan, Hardware Diagnostics, hardware replacement, Fiber Optics, SLA-driven incident management, Structured Cabling, Network Hardware, Troubleshooting

Field Change Orders (FCOs), firmware upgrades, Dell AI and data center infrastructure, Troubleshooting, technical guidance, system diagnostics, repair and component replacement, Root Cause Analysis, server storage networking hardware

ticketing systems , FTP, Optical Fibre, data center management tools, asset management systems, UTP, structured cabling standards