At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

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About the Role

Process/assess authorized claims transactions, ensuring accuracy and efficiency in claims handling within the required SLA (Service Level Agreement)

Claims Process / Assessment

Accurately process/assess all claims types in adherence to company guideline and quality standard
Review and approve cases that is within the claims authority granted
Review and approve cases that exceed subordinate's authority (for Senior Associate)
Document claims assessments comprehensively, ensuring transparency and clarity in decision making.
Ensure meeting individual quality, turnaround time and productivity benchmark
Shows keenness to develop technical competency by extending claims scope handle or authority limits
Maintain a good personal record of training in line with the training framework of the Company
Assist guide new joiners on claims processing rules and products knowledge including Review and Feedback for On-The-Job training cases
Demonstrate excellent customer centric mindset through highly engaged culture

Other miscellaneous tasks

Perform other responsibilities and duties periodically assigned by supervisor / manager in order to meet business requirements
Participate in departmental/organizational activities, programs and other tasks required

Job Requirements:

Fluent in English & Chinese, with the ability to read and type in both Simplified and Traditional Chinese.
Fresh graduates with backgrounds in Biology, Chemistry, Nursing, Pharmacy, Biotechnology, Medical Science, Health Science or Food Science, are encouraged to apply.
Candidates with experience in the medical industry, laboratory environment, or insurance claims processing would be an added advantage.
Self-motivated, proactive, and proficient in Microsoft Office applications.
Demonstrates a positive attitude, strong work ethic, and a willingness to learn and grow.

Associate - Claims (Corporate Solutions) - Support Hong Kong Market