About the Role:

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Job Title: Customer Care Support Analyst

The Team:

Responsibilities and Impact:

Act as a primary point of contact for client inquiries, managing communication and relationships to ensure high client satisfaction and retention.
Troubleshoot and resolve complex issues related to Global Risk and Economics solutions, platforms, and delivery workflows, ensuring accuracy and timeliness.
Provide first-level technical support for various delivery solutions, demonstrating ownership of complex client requirements and high-impact issues.
Collaborate effectively with cross-functional teams, including Product, Sales, Delivery, and Data, to ensure comprehensive client solutions and continuous service improvement.
Maintain meticulous records of client interactions and contribute to the knowledge base to enhance team efficiency and problem-solving capabilities.

What We're Looking For:

Basic Required Qualifications:

Fluent in both Korean and English, with excellent written and verbal communication skills.
Strong analytical and problem-solving abilities, keen attention to detail, the capacity to quickly learn new products/processes, and the ability to stay highly organized in a high-volume environment.

Additional Preferred Qualifications:

Experience with country risk, economic indicators, or related market intelligence solutions.
Experience with CRM systems (e.g., Salesforce) and ticketing platforms, coupled with a basic understanding of APIs and data delivery methods.

What's In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity .

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only:

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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

Customer Care Support Specialist (Korean Speaker)