The Role

The Field Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services.

What You Will Do

Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.
Perform on-site product installation on customer premises.
Provide training and technical advice on the product use in person and via phone.
Investigate problems, provide solutions and arrange for repairs to be made.
Monitor repairs in terms of the organization's service / warranty cover and provide suggestions to product improvements.
Schedule and carry out planned maintenance calls and performance regular customers visits.
Monitors and adheres to field service policies, procedures and technical standards.
Recommend spare needs and assist with monitoring equipment.
Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.

What You Need To Have

Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
Good organizational skills and ability to set priorities and manage time effectively.
Good level of customer relationship management skills.
Good communication, analytical, critical thinking and problem-solving skills.
Customer-oriented, personable and a team player.
Minimum Diploma in Mechanical, Electrical or Electronic Engineering.
2 to 5 years of field service experience in medium industrial or commercial equipment.
Must possess a driving license.
We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

You'll only be the right candidate if you are aligned to our values and culture:

Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people

What We Offer

Growth opportunities within international environment
Annual wage supplement (AWS)
Bonus scheme
Performance based yearly merit increase
Annual leave
Medical leave
Other leaves (Paternity leave, maternity leave, compassionate leave, marriage leave, examination leave)
Medical Insurance
Executive health screening
Employee assistance program (EAP)
Fixed transport allowance
Mileage claim

If you believe you match our values and have the experience we're looking for, then apply! We can't wait to hear from you.