K3 Advisory Group is a UK professional services firm with 1,200+ staff spanning corporate finance, tax, restructuring and insolvency, legal, financial planning and technology-enabled advisory services.

The Malaysia Tech Hub delivers group-wide IT operations, supporting multiple entities and time zones whilst balancing pace and capability with strict governance, security, audit and confidentiality standards.

Role Purpose

Deliver responsive first-line IT support and maintain accurate, auditable control of hardware and software assets across the K3 Group. Act as the critical link between users, Tier 2 support, external providers and IT leadership to ensure consistent service delivery, rapid resolution and regulatory compliance across multiple subsidiaries and time zones.

The team operate on a shift basis, working an 8 hour day with the earliest start 9am and latest finish 11pm (all times local to Kuala Lumpur).

Key Responsibilities

Act as first point of contact (Level 1) for IT incidents and service requests; triage, log and prioritise tickets in line with SLAs; escalate to Level 2, infrastructure and external providers as required.
Provide remote support for hardware, software, Microsoft 365 (Outlook, Teams, SharePoint, Entra ID) and business applications including Turnkey IPS and Virtual Cabinet.
Manage user account lifecycle: provisioning, access changes and de-provisioning in line with Access Control Policy and least-privilege principles.
Own and maintain the IT asset register; manage procurement, asset allocation, transfer, refresh scheduling and secure disposal. Conduct periodic audits and reconcile discrepancies.
Track software licence entitlements across subsidiaries; flag over-use, under-use or renewal dates to mitigate compliance and budget risk.
Support new-starter onboarding and leaver offboarding; maintain service desk knowledge base; produce ticket metrics reports.
Apply Information Security Policy, Access Control Policy and Data Protection standards in all activities. Escalate suspected incidents or breaches promptly to IT leadership.

Required Experience & Skills

2+ years in IT support or service desk role, ideally within professional services, financial services or multi-entity environments.
Hands-on experience with Microsoft 365 administration (Entra ID, Exchange Online, Teams, SharePoint, Intune or equivalent MDM).
Proven ability to manage an IT asset register and track full hardware and software lifecycle.
Working knowledge of ITSM platforms (Halo or similar); ticket management, SLA monitoring, reporting.
Exposure to ISO 27001, Cyber Essentials or comparable information security frameworks.
Relevant certifications: CompTIA A+, ITIL Foundation, Microsoft (MS-900, MD-102).
Strong written and verbal English communication; ability to explain technical issues clearly to non-technical staff.
Knowledge of remote desktop tools and IT Service Management tools would also be an advantage.
Patience and the ability to remain calm under pressure.
Methodical documentation and record-keeping; meticulous attention to detail.
Comfortable working across time zones and supporting UK-based stakeholders during overlapping hours.

IT Service Desk Analyst