Are you looking to grow your adjusting career with a global leader

At Crawford, a global leader in claims management with 80+ years of expertise across 70 countries, we do more than manage claims. We help restore lives, businesses, and communities.

We're looking for an Adjuster (BI - Business Interruption) to join our Kuala Lumpur team. If you enjoy investigating complex loss events, exercising sound judgment, and working closely with clients and stakeholders, this role is for you. You'll manage diverse caseloads, work on meaningful cases, and grow within a team that values ownership, learning, and collaboration.

What You'll Do

Claims Investigation & Assessment

Promptly investigate reported loss events, establish relevant facts, and assess causation and damages
Provide clear and timely advice on potential policy coverage issues
Manage reinstatement or rehabilitation assessments where applicable

Client Reporting

Draft comprehensive and accurate client reports within agreed timelines

Claims Management

Regularly update and maintain the claims management system to ensure accurate and current information
Negotiate and resolve claims within established authority levels, SLAs, and KPIs

Stakeholder Communication

Act as a primary point of contact for insurer clients, intermediaries, policyholders, and third parties
Respond promptly and professionally to queries, delivering clear and helpful guidance

External Resource Management

Coordinate and manage external experts, service providers, and contractors to ensure quality and timely delivery

Standards & Ethics

Uphold Crawford's ethics, values, and commitment to integrity in all actions
Promote insurer clients brands with professionalism

What You Bring

Bachelor's Degree in Accountancy or Accounting is preferred. Candidates with backgrounds in Finance or other relevant disciplines are also encouraged to apply.
Fresh graduates with an accounting background are encouraged to apply. Candidates with audit experience will have an added advantage.
Candidates who are currently pursuing, or have already obtained, professional accounting qualifications (e.g., ACCA, CPA, or equivalent) will be viewed favourably.
Strong analytical skills and attention to detail are essential.

Fresh graduates with a strong academic background are welcome to apply.

Why Crawford

We believe in people taking care of people. At Crawford, your work directly helps clients and policyholders recover from some of their most difficult moments and your growth is taken seriously.

We live by RESTORE — a values system that shapes how we work, lead, and grow together. It's not just a framework; it's how Crawford people show up every day.

Respect integrity and ethical behaviour
Empowerment through ownership and career growth
Sustainability in our communities
Training and continuous learning
One Crawford, working as one global team
Recognition for work well done
Entrepreneurial spirit to innovate and improve

What We offer:

Competitive salary and benefits
Real growth opportunities within a global organization
Ongoing technical and professional development
An inclusive, collaborative, and supportive team culture
Exposure to a professional environment supporting global clients

Ready to take your adjusting career to the next level Apply now.