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Functional

Operations

Function as the back-up CSOM as and when required and carry out all responsibilities applicable to the CSOM role.
Execute the comprehensive roles and responsibilities, including supervisory functions, of Savings/Fixed Deposit/Current Account officer.
Execute the comprehensive roles and responsibilities, including supervisory functions, of Remittance Officer/ GL Officer /Chief Cashier/ SDB Officer / After Sales Service Officer / Inventory management.
Execute the SST custodian duties as and when required including weekends/public holidays.
Maintain and exercise control over assigned keys and combination including updating of registers.
As Chief Cashier, accountable for overall branch cash holding and end of day cash balancing.
Override/authorize over the counter transactions based on limits assigned by the Bank.
Perform a range of account reviews including but not limited to EDD, ODD, TDD, CDD etc.
Perform checking of assigned reports for review and error identification.
Execute branch RCSA based on monthly modules rolled out as a component of operational risk management.
Extend thorough support and assistance to BM/CSOM during On-site/Thematic audits, FCC, BORM and other reviews.
Process transactions for the branch as and when required in a timely and accurate manner.
Comply with Bank's internal SOPs as well as statutory & regulatory compliance.

Sales & Service

Participate in sales activities (including weekends) to conduct road shows, open houses, product promotion events and account opening.
Fulfill cross-selling targets for specific products and ensure KRA is met. To this end, follow up on leads provided to the branch for cross selling purposes.
Provide superior service to branch customers to ensure satisfactory CSAT and Mystery Shopping score. Perform the Service Champion/Navigator role as applicable.
Migrate counter transactions and assist customers to sign-up for HL Connect/ HL Connect First / HL Mobile App.

Other Responsibilities

Provide support to the Branch Manager/Customer Service and Operations Manager in meeting customer service expectations, cross-selling (for products applicable), and ensuring operational control and compliance in accordance with the Bank's requirement.

Education/Qualification

Experience

Related working experience in Financial Institution or related field
Possess Customer interaction / cash handling / transaction processing / sales experience

Special Skills

Executive - Business Channels (Operations & Customer Service)