Claims Specialist / Senior Claims Specialist

Hybrid, Kuala Lumpur

In this role, you will have the opportunity to actively handle claims on marine (cargo / hull / liability), energy (upstream/ downstream), property and Casualty, as both a lead and following (re) insurer in order to provide a prompt, fair and efficient service to clients and meet corporate claims objectives and targets. Claims are multi-jurisdictional with clients across the Asia region and with claims occurring around the world.

This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime.

What You'll Be DOING

What will your essential responsibilities include

Client servicing, liaison with underwriters and reporting to management.
Manage the adjustment of reinsurance and insurance claims up to given handling and settlement authority.
Negotiate and liaise with insureds, brokers, cedants, loss adjusters and other service providers in order to deliver prompt and fair claims service.
Oversee claims administration, including but not limited to process claims advices & settlements, liaise with accounts department on payments, ensure that claims are entered onto system correctly and in a timely manner and ensure that reports are prepared correctly and given to management on time.
Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with efficiently, timely and in accordance with corporate objectives and targets.
Ensure claims are handled in line with the claims handling procedures.
Ensure that accurate reports / figures are provided to Underwriters for marketing and renewals purposes.
Set up and maintain database to record details of service providers in line with corporate objectives and targets.
Support the Underwriters in marketing efforts and risk selection and to organize and lead occasional market presentations to raise profile of the AXA XL Claims Team.
Exhibits determination to grow the claims team and ability to demonstrate leadership to new members in the team.
Conduct portfolio management cross relevant LoBs, leveraging on best practices and data- driven insights to promote cross- functional collaboration with key internal stakeholders i.e. underwriters, risk engineering, etc.
Lead and/or manage internal claims projects focused on improving team efficiency, productivity and alignment with organizational objectives including but not limited to contributing to the company's profitability.
Regularly driving greater engagement with brokers/ clients to gather insights aimed at improving our superior claims service including but not limited to Brokers Academy, Claims Academy, and market presentations for the Asia region.
Collaborating with the Asia claims management to provide technical training and regular exchanges with our AXA GI counterparts, delivering our One AXA strategy.

You will report to Claims Manager

What You Will BRING

We're looking for someone who has these abilities and skills:

Bachelor's degree or equivalent experience in the relevant class of business.
Able to perform tasks according to established procedures, with some ability to exercise discretion
Analytical Skills - Visualize, gather information, articulate, analyze and solve complex problems in order to make key business decisions.
Strategy and Planning - Make underwriting decisions to fulfill business strategic plan and deliver results. Has knowledge of financial targets and levers in order to deliver on departmental business plan.
Industry Knowledge - Understanding of the insurance industry and specific product portfolios to positively impact the underwriting business.
Marketing – Effectively plan for sales and business development. Integrating the use of various techniques, tools, and information to support profitable business growth over a defined period.

Who WE Are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What We OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Claims Specialist / Senior Claims Specialist (Kuala Lumpur)