An esteemed and well-established organisation is seeking a Salesforce Functional Analyst to join their growing team in Malaysia. This opportunity is ideal for a functional expert who enjoys working across diverse industries and driving impactful Salesforce implementations.

Role Overview

The Salesforce Functional Consultant will act as the bridge between business stakeholders and technical teams, ensuring that Salesforce solutions are aligned with business needs. The successful candidate will play a key role in gathering requirements, optimising processes, and delivering scalable CRM solutions.

Key Responsibilities

Engage with business stakeholders to gather, analyse, and document requirements
Salesforce Platform Expertise: brings hands-on expertise in Salesforce clouds (e.g., Sales, Service, Experience), declarative configuration, and understanding of platform capabilities and limitations to help deduce feasible technical solutions.
Act as the bridge between business users and technical team, facilitating workshops, providing user support, and conducting training sessions to ensure adoption.
Configure Salesforce platform (Sales Cloud, Service Cloud, or related modules) as required
Drive user acceptance testing (UAT) and support deployment activities
Provide training and ongoing support to end users
Continuously identify opportunities to improve business processes through Salesforce

Key Requirements

Experience: Minimum of 5+ years of experience as a Salesforce Functional Analyst or Salesforce Business Analyst, with at least 2 years actively working within a Higher Education institution or non-profit environment.
Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, etc)
Ability to engage stakeholders and manage requirements effectively
Strong communication and problem-solving skill
Preferred Certifications:
Salesforce Certified Administrator / Advanced Administrator
Salesforce Certified Business Analyst

What's on Offer

12 month contract role with high possibility of extension
Opportunity to work with an esteemed organisation with strong market presence
Exposure to diverse projects across industries
Flexible hybrid working model (1 day per week in office)

Nirmitha Piyaratne
Candidate Manager

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856