system applications , operational support , Itil Processes, Infrastructure Strategy, Service Management, Disaster Recovery, Technical guidance, Infrastructure architecture design, Troubleshooting, Business continuity

Citrix Virtual Apps and Desktops (CVAD), Windows Server, Dns, Itil Processes, Group Policy, Powershell Scripting, Citrix UPM, Active Directory, Windows Roaming Profile, FSLogix

Ticketing Tools, automation, Servicenow, Itil Processes, cross-technology infrastructure, Managed Services