Are you ready to get ahead in your career

We want to empower you to turn your ambitions into achievements.
We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical

Job Summary**

The Executive of Maxis Center (EoMC) Analyst is responsible for delivering exceptional customer service and sales support within a Maxis Center, ensuring a positive customer experience and meeting sales targets for Maxis products and services.

Job Responsibilities**

Provide comprehensive customer service, including addressing inquiries, resolving issues, and handling complaints professionally and efficiently.
Educate customers on Maxis products, services, and promotions, demonstrating features and benefits to drive sales.
Process new subscriptions, upgrades, and other customer transactions accurately and promptly.
Achieve individual and team sales targets for mobile plans, devices, broadband, and other value-added services.
Perform administrative tasks such as stock management, cash handling, and maintaining accurate customer records.
Adhere to all company policies, procedures, and service standards.
Participate in training and development programs to enhance product knowledge and sales skills.
Maintain a clean, organized, and inviting environment within the Maxis Center.
Identify opportunities for cross-selling and up-selling to maximize customer value.
Collaborate with team members to ensure smooth operations and a cohesive customer experience.

Job Qualifications**

Minimum qualification or equivalent. A Diploma or Degree in Business, Marketing, or a related field is an advantage.
Proven experience in a customer service or retail sales environment, preferably within the telecommunications industry.
Strong interpersonal and communication skills, with excellent command of both written and spoken English and Bahasa Malaysia. Proficiency in other local languages is a plus.
Results-oriented with a strong sales acumen and the ability to meet and exceed targets.
Customer-focused with a passion for delivering exceptional service.
Proficient in using computer systems and basic office software.
Ability to work flexible hours, including weekends and public holidays, as per retail operational needs.
Possess a positive attitude, strong work ethic, and the ability to work effectively in a fast-paced environment.
Demonstrated ability to handle challenging customer situations with patience and professionalism.

What's next

Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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