Role Summary

Start your career with Deloitte and gain hands-on experience supporting our client, a well-known global leader in transportation, logistics, e-commerce, and business services.

Based in Deloitte's regional delivery center in Kuala Lumpur, you will join our Finance Business Process Outsourcing (BPO) team and work directly with customers to answer queries, resolve billing and collection issues, and help address customer disputes.

This is an opportunity to build valuable finance and customer service experience in an international environment, with structured learning and exposure to the systems, processes, and ways of working used by global organizations.

What you will gain:

A strong start to your career: Build practical corporate experience with opportunities to learn and grow.
Practical finance experience: Develop skills across finance operations, customer engagement, and digital tools.
International exposure: Support a global business and interact with customers and teams across different markets.
Transferable skills: Strengthen your communication, problem-solving, stakeholder management, and customer service capabilities.

Key Responsibilities

Managing Team: Lead and supervise team to achieve performance targets, manage escalations, and improve customer experience.
Connect & Engage: Interact with customers through inbound and outbound calls, helping to address billing, collection, and account-related queries.
Problem-Solve & Build Relationships: Understand customer needs, work through issues, and provide responsive, personalized support that builds trust.
Collaborate & Get Things Done: Work closely with Billing and other teams to resolve challenges and keep customer issues moving toward resolution.

Requirements

Language Skills: Confident communicating in Cantonese or Mandarin, both verbally and in writing (Traditional Chinese), to support and engage with our customers.
Education: Minimum Diploma holder or equivalent
Experience: No prior experience is required. Structured training and on-the-job learning will help you build the skills you need to succeed.
Working Arrangement: Enjoy the consistency of a day-shift role, working from the office alongside your team.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer employment opportunities or request money, bank account details, passwords, one-time passwords (OTPs), or other sensitive personal information.

If you receive a suspicious communication claiming to be from Deloitte, please verify its authenticity through our official channels before taking any action.

Apply only for roles listed on the official Deloitte careers website, as all legitimate Deloitte career opportunities are published exclusively through this channel.

Shortlisted candidates will only be contacted through official Deloitte email addresses ending .

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