Title: DRSC GlobalCore Senior Analyst, Knowledge Management

Are you ready to unleash your potential

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us Join the winning team now!

Work you'll do

Write, review, edit, and publish knowledge articles with a high degree of accuracy and consistency on a deadline
Prioritize requests and work with AI and application/process owners or subject matter experts (SMEs)
Creates self-service knowledge content for direct user consumption via the ServiceNow Service Portal to help users quickly resolve their issues
Evaluates and provides feedback on knowledge articles submitted to content authors to drive knowledge accuracy and efficacy
Build strong working relationships with cross cultural teams ensuring the free flow of information throughout the support environment

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Analysts across our Firm are expected to:

Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
Respect the needs of their colleagues and build up cooperative relationships.
Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
Offer insights based on a solid understanding of what makes Deloitte successful.
Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
Understand disruptive trends and promote potential opportunities for improvement.

Requirements

Excellent spoken and written English and Mandarin (Traditional) language
4-year college degree or equivalent professional experience
2-years combined experience in knowledge management, project management, service delivery and/or contact centers
Knowledge in HTML, JAVA, project management, repository management, web content management, and/or relevant technology tools

Preferred Qualifications:

Experience creating support documentation (QRG, manuals, how to documents, etc.)
Experience managing intranets, portals, collaborative and/or social media tools

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm's business contact number or business email address.