Find Out Even More At: https://tinyurl.com/biz-operations-intern-mindflex

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [HIDDEN TEXT] or apply via MyCareersFuture.

Hi! Our company is looking for University/Polytechnic Interns who are able to commit for a Full-Time Internship of 3 Months & Above (longer durations preferred).

About Us:

MindFlex Education's internship programme aims to provide internships that are fulfilling, as well as practical in real-world situations
Our office culture is fun and encouraging. We take our work, as well as our play seriously
We provide full-time job opportunities for interns who have excelled in their internship
Enjoy a cosy office environment with modern facilities such as a PS5, pool table, karaoke system & more
Close-knit team of 15-25 pax, strictly no over-time culture, no bring-work-home culture
Attractive part-time positions ($14/Hour & above) and full-time positions available after completion of internship

Learning Scope:

Client Relations

Take charge of handling tuition requests via Forms, Social Media Platforms & WhatsApp
Ask clients the right questions to gather information efficiently
Address clients queries and concerns that they might have
Transfer clients requirements into a concise job-post format
Provide after-sales service to clients (and tutors)
Monthly check-in on existing client base for any feedback, staying connected and maintaining good relations with them

Tutor Relations:

Broadcasting assignments via automated outreach channels (Email, Telegram, etc.) to our database of 50,000+ tutors
Apply filters (eg. Location, Tutor Type, Qualifications) to tag each assignment to the correct target audience
Assist in shortlisting, profiling, and marketing tutors in a way which captures the client's attention based on their needs
Assist tutors with technical issues & application processing
Clarification of agency's commission & policies to tutors

Business to Business (B2B):

Take charge of MindFlex's B2B arm and work with tuition centres, government agencies & educational institutes.
Schedule interviews (phonecall, online, face-to-face) between tutors and organisations
Manage confirmation contracts & invoices for clients
Provide after-sales service to clients (and tutors)

Internal Processes:

Work with customised back-end software, specially designed to fulfil the company's business needs & improve efficiency
Maintain cohesive inter-department and intra-department relations, ensure good customer handover between colleagues
Take charge of designating clients to various teams (traffic control), depending on each team's existing workload
Maintain an organised record of clients for different departments to contact and follow-up with in future

Other Administrative Or Ad-hoc Tasks Related To Marketing Or Business Development:

Analyse company's past data, to forecast trends and assist in Business Development plans
Creation of content and visuals, and organising data to grow the company's online presence and improve SEO
Participate in team huddles in strategy building for the company's operations, process streamlining, automation and new revenue streams

Key Takeaways:

Hone fast-thinking abilities and good decision-making skills
Build professional communication and customer service skills
Develop confident problem-solving and mediation skills
Learn to stay organised, meticulous and calm in a fast-paced environment
Become an effective team-player and an independent worker
Witness firsthand how SMEs create their own in-house software and solutions (from conceptualistion to development to usage)
Deep involvement and familiarisation in both back-end and front-end processes of the company & industry
Exposure to real-world data and applications, that puts theory into practice
Last but not least, private mentoring & sharing sessions with company's founders and management (P.S. we love sharing)

Job Requirements:

Current University/Polytechnic Student, Singaporean/PR
Good Command of Both Written & Verbal English
Friendly, Passionate and Energetic Team Player
Organized and Good Administrative Skills
Responsible and Strong Work Ethic
Decent Typing Speed and Computer Skills
Polite, Patient and Calm Personality

Location & Working Hours:

Location: Sin Ming Lane, Midview City (Near Bishan/Marymount MRT)
4 Weekdays, 1 Weekend, 9.00am - 6.30pm
(Working days of your choosing & mutually agreed with the company)
Strictly No Overtime and No Bring-Work-Home Culture

Internship Allowance:

$1,300/Month

Why Choose Us:

Fun Company Culture and Working Environment
Casual Working Attire, Relaxed Setting
Close-Knit Team of 15-25 Pax
Office with Modern Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, etc)
Company Meals / Outings / Events / Bonding Activities
Many of our interns have also converted to full-time & contract positions after their internship as they thoroughly enjoyed their learning experience with us
New Bright Hill MRT at Doorstep

Application:

Submit an e-mail application with Resume/CV to [HIDDEN TEXT] with Email Title Internship Application
Please ensure to include the following in Email and attached documents:

1. Earliest Available Start-Date for Internship

2. Available Duration for Internship

3. Is Undertaking The Internship for A Course Requirement, or Self-Improvement

Others:

Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
Signing of Non-Compete contract will be required upon successful selection

Business Operations Intern (Education Business)