uat coordination , Requirements Elicitation, Requirements Traceability, Change Management, Uat, Business Process Design, User Acceptance Testing, Business Requirements, Functional Design, Business Process Modelling, peripheral systems, data integrity, Business Analysis, Data Migration Strategy, Microsoft Powerpoint, user journeys

product discovery , Product Manager, Digital Transformation, Business Process Design, Salesforce, Agent portals, Generative AI, Lead Management, Business Analyst, Agile delivery, Customer journey mapping, Adviser workbenches, Sales Enablement, Llm, Stakeholder Management, Insurance sales and advisory lifecycle, Customer 360, Digital insurance sales onboarding platforms, Conversational AI, Insurance distribution platforms, CRM

technical requirements , User Research, Requirements Management, Wireframes, User Stories, Testing, change management, Service Design, Prototyping, Business Rules, solution shaping, process flows, lightweight prototypes, Business Analysis, problem discovery, application enhancements, incident resolution, acceptance criteria, Design Thinking, mock-ups, risk assessments, user journeys

Requirements Elicitation, Solution Design, Business Process Analysis, Automation Robotics, RPA initiatives, Process Mapping, operations, Core banking systems, Stakeholder Management, Workflow re-engineering