About the Company

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

About the Role

In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls.

Responsibilities

Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
Provide accurate information, solutions, and assistance to customers.
Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
Document customer interactions and update records in the system.
Escalate complex issues to the relevant teams when necessary.
Work closely with team members and supervisors to achieve performance targets and service level agreements.
Maintain a positive and customer-first attitude at all times.

Qualifications

Proficiency in Mandarin (spoken and written) and English
Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply
Strong communication and problem-solving skill
Ability to handle multiple tasks and work under pressure
Flexibility to work on rotational shifts, including weekends and public holidays
Willing to work night shift

Required Skills

Proficiency in Mandarin (spoken and written) and English
Strong communication and problem-solving skills
Ability to handle multiple tasks and work under pressure

Preferred Skills

Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
Flexibility to work on rotational shifts, including weekends and public holidays.

Pay range and compensation package

Competitive salary and benefits package.
Paid training and career development opportunities.
A supportive and diverse work environments
Opportunities to grow within the company.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Customer Success Specialist - Mandarin - Johor