Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Upgrade Operations team supporting the AMEA, ANZ and LACR Managed & Support Services business. Our team is responsible for deploying hardware & software upgrades across the mission critical advance contract customer base in order to keep customer systems on standard support levels in product life cycle.

Job Description

The Technical Project Manager within the AMEA Managed and Support Services (MSS) team is responsible for planning and coordinating deploying new software and hardware releases across the MSI mission critical customer base in order to keep customer systems on current supported versions .This position requires project management expertise alongside in-depth knowledge of Dimetra and Astro infrastructure to successfully execute upgrades and integration related project.

In this mid-to-senior level individual contributor role, you will lead and coordinate cross-functional system upgrade projects within the AMEA, ANZ and LACR region. You will drive technical discussions, evaluate architectural decisions, and translate technical complexities into actionable delivery plans.

Key Responsibilities

Technical Project Governance & Lifecycle Management

Serve as the primary liaison between all the Stakeholders, Customer Service Manager, Services team, Finance, Order Management, Factory/Supply Chain, and Executive Leadership to align project expectations and deliver the scope of work per agreements.
Project Management -- Maintain rigorous oversight over project baselines and managed Scopes, technical dependencies, schedules, budgets, and key performance indicators (KPIs).
Proactively manage technical risks, dependency blockages, and schedule trade-offs, implementing risk mitigation strategies before delivery deadlines are impacted.

Stakeholder Alignment

Work closely with Technical Leads, System Engineers, Solution Architects, and Field Service Managers to resolve complex architectural and technical delivery bottlenecks.
Provide regular executive status reporting, technical risk assessments, and escalation metrics to AMEA leadership.

Risk Management & Continuous Improvement

Proactively identify technical, process, and deployment risks, formulating robust risk mitigation strategies.
Process and evaluate technical challenges, analyzing cost, schedule, and architectural impacts.
Self motivated and can manage cross functional teams and take full responsibility and ownership for a project
Ability to advise management and prioritize work based on business impact.

Basic Requirements

Basic Qualification

Education: Bachelor's Degree in Telecommunications, Computer Science, Electrical Engineering, Systems Engineering, or Information Technology.
Experience: 3–7 years of proven technical project management experience in telecom networks, systems integration, complex software deployments, or IT managed services.

Technical & Domain Expertise

Strong technical background in LMR / Wireless Systems (TETRA, APX, P25), IP Networking, Servers and IT terminology.
Hands-on proficiency with modern project management tools (JIRA, Confluence, MS Project, ServiceNow).
Resourceful self-starter able to manage priorities and tasks effectively and independently
Able to work in a continuously changing environment with an ability to continuously learn.

Certifications (Preferred)

PMP (Project Management Professional) or PMI-ACP are highly preferred.
Certified ScrumMaster (CSM) or Agile PM certifications are an added advantage.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

Junior Technical Project Manager