About The Team

We are looking for a driven Product Manager to own and scale ShopeePay's payment ecosystem in Malaysia, supporting high-volume transactions across group-wide business lines. The role covers feature conceptualisation and product roadmap planning through to rollout and post-deployment monitoring.

Job Description

Own the end-to-end product lifecycle for payment features and drive the roadmap for payment systems in Malaysia, balancing user experience, business growth, cost efficiency, and system reliability.
Collaborate with Business, Regional Product, and external partners, including banks, payment gateways, and network providers, to deliver scalable and compliant payment solutions.
Manage payment-channel integrations and performance across cards, online banking, and wallets, ensuring high transaction success rates and uptime in environments with high transaction volumes per second (TPS).
Work closely with Checkout and frontend teams to optimise payment flows, conversion, and user experience, applying strong UI/UX judgement.
Lead User Acceptance Testing (UAT), live testing, and rollout planning to ensure readiness, mitigate risks, and support smooth go-live deployment. Prepare training materials and conduct briefings for relevant business units.
Monitor key payment metrics, including success rate, latency, and drop-offs; troubleshoot issues and drive continuous improvements.
Partner with Operations, Legal, Compliance, Risk, Finance, and Business teams to resolve incidents, ensure compliance, and support daily payment operations.

Requirements

Minimum 3-5 years of experience in Product Management, preferably in payments, fintech, financial services, or high-scale platforms.
Strong understanding of payment systems, checkout flows, backend integrations and reconciliation/settlement systems (eg. card, payment gateways, APIs).
Proven ability to own end-to-end product lifecycle and deliver features in fast-paced environments, combined with strong analytical skills with experience using data to drive decisions
Fluent communication skills with ability to manage cross-functional local and regional stakeholders in Singapore, Indonesia and Shenzhen
Proficient in English and Malay (written and spoken); Chinese is a plus
Proactive, resilient, and able to operate under ambiguity and pressure

Senior Associate, Product Management Specialist (Payment) - ShopeePay