Job Summary

Are you passionate about helping people and solving problems We are looking for enthusiastic and customer-focused individuals to join our team as a Hospitality Specialist supporting the Taiwan market. No prior experience is required as comprehensive training will be provided.

In this role, you will interact with customers via phone, email, and chat, assisting them with inquiries and ensuring a positive customer experience.

Key Responsibilities

Respond to customer inquiries through phone, email, chat, or social media channels.
Provide accurate information regarding products, services, and company policies.
Resolve customer issues promptly and professionally.
Escalate complex cases to the appropriate team when necessary.
Maintain accurate records of customer interactions in the system.
Achieve individual and team performance targets, including quality and customer satisfaction metrics.
Deliver excellent customer service while adhering to company standards and procedures.
Participate in training and coaching sessions to enhance skills and product knowledge.

Requirements

Must-Have Qualifications

Fresh graduates are encouraged to apply.
Minimum SPM/STPM, Diploma, Degree, or equivalent qualification.
Ability to communicate fluently in Mandarin (spoken and written) & English
Strong communication and interpersonal skills.
Positive attitude and willingness to learn.
Good problem-solving and critical-thinking abilities.
Basic computer literacy and ability to navigate multiple systems.
Able to work on rotational shifts, weekends, and public holidays if required.

Preferred Qualifications

Customer service, retail, hospitality, or internship experience is an advantage.
Experience living, studying, or working in Hong Kong is a plus.
Familiarity with customer support platforms and CRM tools is advantageous.

What We Are Looking For

Customer-centric mindset
Strong communication skills
Team player with a positive attitude
Adaptable and resilient in a fast-paced environment
Passion for delivering exceptional customer experiences

What We Offer

Comprehensive training provided
Career development and progression opportunities
Attractive salary package and performance incentives
Friendly and inclusive work environment
Exposure to global clients and international business operations
Fresh graduate mentorship and coaching programs

Join us and kick-start your career in a dynamic global BPO environment while supporting customers across the Taiwan market!

Hotel Ambassador - Taiwan Market