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UCT is looking for a talented Customer Program Spec II to join us in Malaysia!

Duties and Responsibilities:

Level 1: Administrative

General:

Follows documented order management and commercial procedures

Communications:

Occasional phone calls/emails with customer to provide order and commercial status
Internal escalations to Supervisor upon recognition of mis-alignment of order/commercial dates
Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates

Order Management:

Obtains missing order information from Customers
Assists CPM 2/3/4 with order date management research
Ensure on time shipments & reconcile with Customer weekly

OTD to site commit date >/= 98%
OTD to Customer need date >/= 85%

Escalate material/labor shortages to meet site commit dates
May attend production meetings

Commercial:

Obtains missing quote information (drawings, specs., other) from Customers
Assists CPM 2/3/4 quote pricing research
Monitors request for quotes and responses within 14 calendar goal
Prepares quotes for CPM Peer review or global review and approval
May submit monetary Customer claims for fees per CPM 2/3/4 authorization

Level 2: All Level 1, +2-years of experience, plus:

General:

Follows documented order management and commercial procedures

Communications:

Regular phone calls/emails with customer to provide order and commercial status
Internal escalations to Supervisor upon recognition of mis-alignment of order/commercial dates
Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates

Order Management:

Owns all order management deliverables to meet OTD to commit & need by date goals
Resolves production scheduling & shipping blocks in the ERP or escalations
Escalate material/capacity planning information internally to align site commit to Customer need dates
Ensures sales order Customer need date changes are managed to protect within the frozen window

Negotiate with Customer drop-ins and pull-in orders and the impact to the existing orders in the UCT production schedule

Manages & publishes a daily production schedule report that clearly shows historical Customer need dates, UCT site commit dates, and alignment between the 2

Commercial:

Owns all effective communications and closures to the commercial responsibilities listed on CPS II
Prepares quotes for review and approval and submits to customers
Resolves invoicing problems with the Customer & UCT Finance
Negotiate pricing changes as required by business process

Escalate to Supervisor any Customer blocks to accepting pricing change

May be asked to produce revenue forecast for a product line and/or site

Inventory Management

Manages and reports consignment/PACE programs OTD & inventory levels (Actual vs. Optimized) – weekly
Manages and reports Customer owned inventory usage quarterly and actual inventory parts and quantities

Educational/Certification Requirement:

Bachelor's Degree or equivalent in technical, business, or financial discipline for Level 2-3
Successful completion of a negotiation certification course desired

Experience Requirement:

Work Experience:

3-5 years experience in a semiconductor or similar industry Level 1-2.

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, pregnancy, political affiliation, union membership, covered veteran status, protected genetic information and any other characteristic protected under laws and regulations.