Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

Grow Relentlessly: Strive to become our best, most authentic selves
Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed
Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation
Focus on Impact: Create impact through bias for action and tangible results
Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession

As a Collections Officer, you'll play a key role in maintaining the financial health of our company by managing and recovering outstanding payments from clients. Your day-to-day will involve engaging with customers to discuss their accounts, negotiating practical repayment solutions, and ensuring timely settlements, all while maintaining professionalism and empathy.

This role calls for someone with sharp communication and negotiation skills, a keen eye for detail, and strong numerical acumen. A successful Collections Officer doesn't just chase payments, they build trust, find win-win solutions, and help minimize company losses through strategic, customer-focused debt recovery.

What will you do:

To manage collections of assigned portfolios via executing collections strategies and negotiate for payments, restructuring and settlement with customers
Touch base with delinquent customers via calls & emails to drive collections & maintaining customer relations
Stakeholder engagement with Sales in identifying and resolving problems impacting collections, i.e. dispute resolution & contract issues
To prepare & submit monthly reports and forecast. This includes analysis & commentaries on delinquent customers
Handle special & ad hoc projects as assigned and Identify opportunities for improvement to processes, procedures or tools.
Support team members according to back up plan and on ad hoc basis if required
Ensure standard work documents are constantly up to date
Job function listed is not exhaustive and can include other responsibilities as assigned

Requirements

What are we looking for:

Experience in SME collections function
Experience/able to work with targets and tight deadlines
Knowledge of relevant legal requirements
Working knowledge of MS Office and databases.
Excellent communication and people skills
Apt in negotiating and persuading
Ability to be polite and compassionate without lacking confidence
Diploma/Bachelor's degree in accounting, business management, or a similar field
Strong personal characteristics will be an added advantage

This is a 1-year contract role.

Benefits

Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries
Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life
Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too
Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching
Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us Learn about our Stories here.

Collections Officer (1 year contract)