About the role

Working as part of the Support team, reporting to the Regional Support Manager. The APAC support team is part of the global support team that is responsible for the continued support for Annata Partners and Customers that are as Business as Usual (BAU). As a Dynamics F&O Support Developer, you will be involved in dealing with multiple customers tickets which have been assigned through for development resource debugging and resolving.

Responsibilities

Ability to debug, isolate root cause and where required provide a fix on assigned support tickets relating to Dynamics F&O and Annata A365 Solution
Responsible for completing internal acceptance testing of fixes and solutions
Change Request development as required, utilizing development techniques
Able to provide estimates on work
Handle Partner and Customer ticket efficiently
Able to follow support processes
Applying knowledge to be able to follow documentation to replicate and progress the ticket
Effective communication to the customer and internally with colleagues
Ensuring all support documentation is completed in line with support processes
Prioritization of work inline with set targets
Work to ensure SLA's are met in line with support agreements
Effective escalation of support tickets where SLA's may breach

Requirements

Minimum 3 to 5 years of working experience as a developer.
Proficient technical skills in programming languages (X++ and C#).
Proficient with Microsoft SQL Server and database concepts.
Object oriented development.
Experience designing and customizing Microsoft Dynamics 365 application.
Proficient with Visual Studio and Azure DevOps.
Strong diagnostic and problem-solving skills.
Proficient in development in Microsoft Dynamics 365.
Someone who is self-motivated and enthusiastic to diagnose and solve problems for issues reported by partners and customers.
Excellent communication skills, with the ability to explain technical concepts to non-technical customers clearly and concisely, both in written and verbal communication.
Demonstrated ability to collaborate with team members and cross-functional teams to resolve complex issues and provide valuable customer feedback.
Effective time management and prioritization skills to handle multiple customer inquiries and issues efficiently.

Desirable qualifications

Experience with Microsoft Dynamics Dual Write is preferred
Proficient in Microsoft SQL Server Reporting Services (SSRS)
Proficient in using support tools, ticketing systems, and other relevant software for tracking and managing customer support requests.
Experience with Microsoft GIT technologies
Bachelor's degree in computer science

D365 F&O Support Developer (APAC)