Service Level Agreement (SLA) Management, Manufacturing Execution Systems (MES), Oracle Database, Change Management, SQL Server, Microsoft Active Directory, MySQL, Incident Management, Problem Management, Quality Management Systems, Inventory Management Systems, Monitoring and Alerting Tools, Microsoft 365 Services, Basic Networking Concepts and Troubleshooting, ITIL Foundation Concepts, Production Support Processes, Application Performance Monitoring Tools, ServiceNow IT Service Management Platform, Windows Server and Windows Client Operating Systems, Factory Automation Systems, Manufacturing Data Collection Systems, Production Tracking and Reporting Systems, Service Request Fulfilment

Microsoft Excel, microsoft outlook, cross-cultural awareness, Conflict Management, budget negotiation, protocol analysis, Problem Solving, cro collaboration, pharmaceutical development, Microsoft Word, Time Management, customer service