p>About your new role!

We are looking for a Business Analyst (BA) Intern focuses on optimizing CRM systems, automating workflows, and translating business processes into technical Salesforce solutions.

Key Responsibilities

Gather user requirements for Salesforce features and enhancements.
Map current business processes to Salesforce standard capabilities.
Assist in configuring page layouts, fields, and workflows.
Clean and migrate customer data using Data Loader.
Create Salesforce dashboards and operational reports.
Write user stories and acceptance criteria for developers.
Perform User Acceptance Testing (UAT) for system updates.

Job Requirements

Enrolled in a Degree in IT, Software Engineering, or Information Systems.
Basic understanding of cloud platforms or CRM concepts.
Familiarity with Salesforce ecosystem is a strong advantage.
Proficiency in Microsoft Excel for data mapping.
Strong logical thinking and process-mapping skills.
Ability to explain technical terms to non-technical users
Internship of 3 months and more would be preferred
Opportunity to be absorbed into full time employee

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Roles and Responsibilities

(1) Business Analysis

Assist in gathering and documenting business and system requirements.
Support in preparing functional specifications, user stories and process flows.
Collaborate with stakeholders to clarify requirements and expected outcomes.
Help analyze gaps between business needs and system capabilities.
Participate in requirement review sessions and workshops.

(2) System Integration Testing (SIT)

Assist in creating SIT test scenarios, test cases and test data.
Execute SIT test cases and document test results.

Business Analyst Intern

Intern, Enterprise Solutions (Business Analyst cum SIT Tester)