Location: G-Tower, Ampang Park, Kuala Lumpur

Work Arrangement: 100% Onsite

Employment Type: Full-Time

Industry: Business Process Outsourcing (BPO)

Job Summary

We are seeking an experienced and results-driven Recruitment Manager with a strong background in the BPO industry to lead and manage end-to-end recruitment operations. The successful candidate will oversee recruitment strategies, workforce hiring plans, and talent acquisition activities to meet business demands and hiring targets.

This role requires a proven track record in managing high-volume recruitment, leading recruitment teams, and partnering with operational stakeholders to ensure timely hiring and effective talent delivery.

Key Responsibilities

Lead and manage end-to-end recruitment operations for multiple BPO projects and business accounts.
Develop and implement recruitment strategies to meet high-volume hiring requirements and operational headcount demands.
Manage, coach, and develop the recruitment team to achieve hiring targets and performance KPIs.
Collaborate closely with Operations, HR, Workforce Management, and business stakeholders to forecast hiring needs and prioritize recruitment activities.
Monitor recruitment performance, including time-to-fill, candidate conversion rates, offer acceptance rates, and hiring costs.
Oversee sourcing strategies across job portals, social media, employee referrals, recruitment agencies, career fairs, and walk-in interviews.
Drive recruitment campaigns and initiatives to attract qualified candidates across different languages, skill sets, and experience levels.
Ensure an efficient candidate experience throughout the recruitment process, from application to onboarding.
Analyze recruitment data and prepare regular reports on hiring progress, recruitment effectiveness, and talent pipeline performance.
Manage recruitment budgets, vendor relationships, and recruitment-related expenses.
Identify recruitment challenges and implement process improvements to enhance hiring efficiency.
Ensure compliance with company policies, recruitment procedures, and applicable employment requirements.

Job Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
Proven experience in recruitment management within the BPO or contact centre industry.
Demonstrated experience managing high-volume recruitment and meeting aggressive hiring targets.
Previous experience leading and developing a recruitment or talent acquisition team.
Strong knowledge of recruitment strategies, sourcing channels, and candidate assessment processes.
Experience recruiting for multilingual, customer service, technical support, or other BPO-related positions is an advantage.
Strong analytical, reporting, negotiation, and stakeholder management skills.
Excellent communication and leadership abilities.
Able to work in a fast-paced environment and manage multiple hiring priorities.
Must be willing to work 100% onsite at G-Tower, Ampang Park, Kuala Lumpur.

Recruitment Manager BPO