Role Summary

Commercial Operations Executive plays a vital role in supporting both commercial operations and online sales report management across Malaysia and Singapore. This role is responsible in ensuring the smooth and efficient execution of day-to-day commercial, administrative activities and supporting online sales reporting. This position provides dedicated operational and commercial support to cross-functional teams, primarily Marketing and Trade Marketing.

Key Areas of Responsibilities

Commercial Operations Management

Support master product data maintenance and ensure information accuracy across systems.
Coordinate POSM and Gift-With-Purchase (GWP) planning, production, deployment, and tracking activities, including sampling, mock-ups, approvals, production schedules, and nationwide promotional executions.
Manage product embellishment and approval documentation processes.
Support event execution through sample management, logistics coordination, and administrative preparation.
Act as a key liaison between internal stakeholders and external vendors.
Support commercial projects and business initiatives as assigned.

Administrative & Operational Support

Manage Purchase Order (PO) creation, tracking, and invoice reconciliation to ensure timely processing.
Support contract administration, including preparation, documentation, filing, and compliance monitoring.
Manage monthly claims submissions of Head of Sales & GM and follow-up with internal and external stakeholders to ensure timely submission.
Arrange travel bookings, accommodation, and event logistics for leadership teams when required.
Maintain accurate records and documentation in accordance with company policies and procedures.
Identify opportunities to streamline administrative processes and improve operational efficiency.

Online Sales Reporting

Prepare and maintain daily, weekly, and monthly online sales performance reports and KPI dashboards, ensuring data accuracy, consistency, and timely reporting.
Analyze online sales force performance, effectiveness, and productivity trends to identify opportunities for improvement.
Manage data extraction, cleansing, and maintenance across relevant systems.

Job requirements

Diploma or Bachelor's degree in Business Administration, Marketing, Management, or related field.
At least 1-year experience in marketing, trade marketing or FMCG administrative or analyst roles.
Strong proficiency in Microsoft Office Suite, with advanced Microsoft Excel skills (e.g., Pivot Tables, VLOOKUP/XLOOKUP, data analysis, reporting, and spreadsheet management).
Strong Coordination & Follow up, Communication, Teamwork, Problem Solving, Interpersonal skills
Experience dealing with vendors and quotations is an advantage.