Detailed Description

Performs tasks such as, but not limited to, the following:

Participates as a member of a customer focus team and acts as an interface between customers and the team.
Receives reviews and monitors status of customer orders.
Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
Communicates customer requirements and issues in production meetings.
Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
Maintains issues, complaints and corrective action requests for reporting purposes.
Enters data into database ensuring root cause is reached and issue is closed.
Troubleshoots return issues.
Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.

Detailed Description

Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
Analyzes issues and problems to determine trends.
Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
Assists more experienced team members in the preparation of new product, qualification and service quotes.
Tracks project and billing and communicates status to team and customer.

Knowledge/Skills/Competencies

A degree holder with minimum 6 years related experience in planning or program management.
Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
Knowledge of the business issues associated with manufacturing.
Knowledge of customer contracts and terms.
Excellent customer contact, negotiation and problem resolution skills.
Good presentation, database management and computer skills.
Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica, Inc. (NYSE: CLS TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

08 - Customer Program Management Specialist