Performance Monitoring, Order fulfilment, Customer service, Reporting

Problem Solving, Time Management, Conflict Resolution, Multitasking, Customer Engagement, calls, Email, Chat

Customer Service, Coaching, Customer Support, Understanding of CS KPIs, Mentoring, Basic knowledge of stocks

Quality assurance, Customer service, Cross-selling, phone etiquette

Customer Experience, CRM, Service Excellence, Banking Operations

Technical Skills, Customer Service Management system, e-commerce, zendesk

Cash handling, Cross Selling, Transaction Processing, Basic banking knowledge, Sales Experience, Customer service