Partner Performance Management

Own the operational and commercial performance of a portfolio of delivery partners.
Monitor partner KPIs including service quality, delivery success rate, productivity, customer experience, compliance, and cost performance.
Conduct regular business reviews with partners to identify performance gaps and develop improvement plans.
Provide operational guidance and coaching to help partners improve service levels and business outcomes.
Drive accountability and ensure partners consistently meet agreed performance standards and contractual obligations.

Network Optimization & Business Growth

Analyze network performance and identify opportunities to improve operational efficiency, capacity utilization, and cost effectiveness.
Collaborate with cross-functional teams to resolve operational challenges and implement network improvement initiatives.
Support the development of performance frameworks, governance structures, and operating standards for the partner network.
Identify growth opportunities within existing partner territories and support network scaling efforts.

Partner Development & Engagement

Build strong relationships with partner business owners and key stakeholders.
Act as the primary escalation point for partner-related operational matters.
Support partners in workforce planning, operational setup, and capability development.
Foster a high-performance culture across the partner network through continuous engagement and best practice sharing.

Partner Acquisition & Onboarding

Identify and evaluate prospective delivery partners in targeted expansion areas.
Support partner recruitment, due diligence, and onboarding activities.
Coordinate with internal stakeholders to ensure successful partner launches and operational readiness.
Facilitate the transition of new partners into steady-state operations.

Bachelor's Degree in related field.
Strong analytical skills with the ability to translate data into actionable business insights.
Experience managing external partners, vendors, franchisees, or business operators is highly preferred.
Excellent stakeholder management and relationship-building skills.
Strong problem-solving ability and a track record of driving operational improvements.
Comfortable working in a fast-paced, performance-driven environment.
Willingness to travel for partner engagement and site visits, if required.

Key Account Management (Network Management) - SPX Express (1 Year Contract)