Job Responsibilities

Provide accurate and professional Mandarin-English interpretation between customers and relevant parties.
Interpret conversations clearly while maintaining the original meaning, tone, and context.
The Mandarin interpreter will use appropriate industry terminology and understands common industry procedures and practices.
The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business.
Listen attentively and communicate information accurately in both Mandarin and English.
Handle sensitive or confidential information professionally.
Maintain a high standard of communication and service quality.
Follow all company procedures, policies, and performance requirements.
Ensure a professional and distraction-free environment while working from home.

Working Hours

5-day work week
9-hour shift: 8 hours login + 1-hour break
Permanent night shift
No shift selection – candidates must be flexible with the assigned night shift schedule.

Requirements

WFH Requirements

Candidates must have:

A private room or dedicated workspace
A quiet and professional working environment
No sharing of the workspace with others during working hours
Stable and reliable internet connection
Suitable equipment and environment to support remote work
Ability to comply with the company's WFH / 360° workspace audit requirements

Important

Candidates must be able to commit to a 100% permanent night-shift schedule and meet all Work From Home compliance requirements.

Work from home | Mandarin-English Translator (based in Singapore)